What we offer
Expert Support Built for Business
Six focused services. All purpose-built to reduce costs, eliminate bottlenecks, and free your team to focus on growth.
Our core services
Expert support built for your business operations.
Service 01
Logistics Support
End-to-end logistics operations support — from air freight and ocean imports to carrier coordination and shipment tracking, handled by trained virtual teams.
- Air freight & ocean import operations
- Carrier & dispatch coordination
- Order entry, processing & shipment tracking
- Delivery appointments & coordination
- Exceptions, delays & problem shipments
- POD and document follow-ups
Logistics-trained teams embedded in your workflow from day one — no ramp-up, no generic processes.
Service 02
Customer Support
Dedicated support agents trained in logistics operations — handling every customer touchpoint so your internal team can focus on what moves the business forward.
- 24/7 multi-channel support (email, live chat, phone)
- Shipment tracking and status updates
- Exception management and carrier escalations
- Returns, claims, and dispute resolution
- SLA-driven response time guarantees
- Custom scripts and brand voice alignment
Our agents are logistics-trained before their first shift. No ramp-up period, no generic scripts — they understand freight, carriers, and your customers from day one.
Service 03
Virtual Assistants
Skilled VAs embedded directly in your operations — handling the back-office workload that drains your team's capacity and slows down your core business.
- Order processing and data entry
- Scheduling and dispatch coordination
- Reporting, KPI tracking, and dashboards
- Vendor and carrier communication
- Invoice processing and billing support
- Tool and system integration (TMS, WMS, ERP)
Our VAs integrate with your existing tools and workflows from day one — no process rebuilds, no new software. They work inside your systems, not around them.
More ways we help
Additional Services
Beyond logistics support, we offer a growing suite of services to help your business run leaner and grow faster.
Service 04
Bookkeeping
Accurate, up-to-date financial records managed by dedicated bookkeeping specialists.
- Accounts payable and receivable management
- Bank and credit card reconciliation
- Monthly financial reporting
- Expense categorization and tracking
- Invoice processing and follow-up
- Payroll support and coordination
Our bookkeeping team works inside your existing accounting tools — QuickBooks, Xero, FreshBooks.
Service 05
Social Media Management
Consistent, on-brand social presence managed end-to-end.
- Content calendar planning and creation
- Platform management (LinkedIn, Facebook, Instagram, X)
- Graphic design and copywriting
- Community engagement and comment responses
- Hashtag research and trend monitoring
- Monthly analytics and performance reports
Every piece of content is aligned to your brand voice and business goals.
Service 06
LinkedIn Organic Outreach
Done-for-you LinkedIn outreach that builds real relationships with your ideal clients.
- Ideal client profile (ICP) targeting and list building
- Personalized connection request campaigns
- Multi-touch follow-up message sequences
- Profile optimization for inbound visibility
- Conversation management and warm handoffs
- Weekly outreach performance reporting
We handle every touchpoint from first connection to booked call.
Service 07
AI Automation
Custom AI-powered workflows that eliminate repetitive tasks and reduce manual errors.
- Workflow audit and automation opportunity mapping
- AI-assisted data entry and document processing
- Automated reporting and alert systems
- CRM and tool integration via AI connectors
- Chatbot and auto-response setup
- Ongoing optimization and performance monitoring
We identify the highest-ROI automation opportunities in your business first — then build and deploy them fast.
Pricing
Built around your operation, not a price list
Every logistics business is different. We scope each engagement to your exact headcount, coverage hours, and service mix — so you only pay for what you actually need.
Starter
For growing operations ready to offload their first support function.
- 1 dedicated agent or VA
- 40 hours/week coverage
- Email and chat support channels
- Monthly performance reporting
- 30-day onboarding
Growth
For mid-size operators scaling support without scaling headcount.
- 3 dedicated agents or VAs
- 24/7 coverage available
- All channels (email, chat, phone)
- Weekly performance reporting
- Dedicated account manager
- 14-day onboarding
Enterprise
For large logistics operations with complex, high-volume support needs.
- Unlimited agents and VAs
- Custom SLA agreements
- Dedicated operations team
- Real-time performance dashboard
- Priority onboarding (7 days)
- Quarterly business reviews
Get a custom quote
Tell us a bit about your operation and we'll send a tailored proposal within 1 business day — no obligation, no hard sell.
Not sure which service fits?
Book a free 30-minute discovery call. We'll audit your current operations and recommend exactly what you need — no upsell, no pressure.
Book a Discovery Call